Shopping at NoVA Koi is on a secure server which encrypts all your information, including name, address and credit card number. No one can access or use your personal information without authorization.

If you think that your information has been used improperly, contact your credit card provider immediately! Most banks cover improper charges or limit your liability to $50. If your card has been used improperly as a result of your online shopping with NoVA Koi, we will reimburse you the $50 for which you would be liable if your bank does not cover all the charges.

We use the information we collect about you to process orders and to provide personalized service. When you place an order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process your order and to notify you of your order status. NoVA Koi may also use the information to occasionally notify you about important changes to our Website and special offers. We do not and will not sell, trade, or rent your personal information to others.